Customer Testimonials.
Please read below a selection of reviews left by our previous customers. All can also be found on Google, please just click the link below.

Customer
FM
Very pleased with the service and fitting from Simon and his team; they share what they are doing and also discuss potential issues so the end result is a quality fitting. We are delighted with the burner. Probably the only family in Solihull wanting a cold day so we can really get it burning!:)

Customer
Cheri G
We approacehed Simon at Fusion as a neighbour had theirs from them and we was not disappointed. From providing what we wanted, giving advice on what would suit our needs, to the installation by Colin was a very smooth process and we are thrilled with our new log burner.

Customer
Simon K
We contacted Fusion Fireplaces and spoke to Simon who came to take a look at our ideas for an install. We live in a three storey 2008 property and despite the tricky install, involving a cherry picker and working around some existing guttering, Simon and the installers delivered on our ideas. I cannot rate the quality of service and execution highly enough.

Customer
Imran L
Simon, who assisted me, demonstrated impressive knowledge about stoves. After a thorough discussion, he recommended the perfect stove for our needs. The entire process, from selection to installation, was seamless. The installation team was professional, and the communication throughout was excellent.

Customer
Kelly S
We are absolutely over the moon with our log burner. The guys who installed it were very friendly and very tidy. Simon in the shop was super helpful.
Their work is just absolutely brilliant. Would 1000% recommend

Customer
Abigail C
Absolutely incredible in every way. Fantastic customer service from enquiry to purchase to fitting. After being told a millions different things from other suppliers, Simon actually listened to what we wanted and provided us with a solution to our pre cast chimney nightmare. We had the bio fuel stove and we are beyond happy with it. The tapestry harth is beautiful as well. 1000000% recommend

Customer
Steven O
Had a Log burner fitted recently, called into Fusion earlier this week for some advice and was as always greeted politely and professionally. Not one issue with Fusion, Log burner or any follow up. Would definitely recommend Fusion. Happy Customer

Customer
Emma M
Fusion team made this effortless! They were here bright and early; did an amazing job and left the room spotless after completion. Would highly recommend them to anyone thinking of getting a log burner – it looks beautiful!

Customer
William G
We’ve given Fusion 5* as the service we received from start to finish was excellent. Having never purchased a log burner before both Simon & Paul were very helpful in answering all the questions we had and helping us pick the right product for us. If you’re thinking of buying a log burner we’d 100% recommend using Fusion.

Customer
Sarah T
Very happy with the service we received from Simon and Paul, they care passionately about their business. Really pleased with our choice of stove, chamber and fire surround, just got to learn how to use it now! Simon offers to help with any on going issues you may have which is super important as the after care service is as important as the initial customer service. Would recommend this family business.

Customer
Dawn A
Would definitely recommend Fusion Fireplace & Stove Specialist. From our first visit to the showroom and meeting Simon who answered all of our questions and promptly supplied us with our quote, to the fitting by Mark which took two days to complete. Very happy with my new fireplace.

Customer
Joanne H
Thank you to Simon at Fusion and Mark the fitter who both did a fantastic job. We were very nervous about having a wood burner fitted as we’ve never done anything like this before but they were both fantastic. Simon was great at talking through our options with us and answering my many questions. His customer service was exemplary. We got exactly what we wanted, with no hard sell.

Customer
Shelley J
Would highly recommend Fusion. Absolutely fantastic job from start to finish. Great service, really knowledgeable and fitting was great. Would not hesitate to recommend Simon & Paul at Fusion. So pleased with our fire.

Customer
Yuvraj N
Simon and Paul provided a top notch service. They both had time to help and assist us with our queries. If you’re looking for a new fire place or just advice we would 100% recommend this company.

Customer
Colin B
Had a wood burning stove fitted by Fusion. The whole experience from start to finish was made easy. Simon and Paul in the showroom were most helpful and explained everything I needed to know. The fitters were clean, tidy and polite. They explained how to use and maintain the stove. I would definitely recommend to friends.

Customer
Steven R
We decided to go with Fusion and bought a Contura 510. We have no regrets and are both enjoying our log burner this winter. We had to wait for the stove to come into stock but it really was worth the wait & we are delighted with it. Having never purchased a log burning stove before I found Simon & his father very helpful & very knowledgeable. Colin & Callum the fitters were also professional in every way. We would say Simon is passionate about his business & wants all his customers to be happy with their purchase & fitting.

Customer
Joyce H
Excellent all round service from first visiting the shop to our log burning stove being fitted. Excellent value for money. We first visited the shop looking at Gas fire, Simon was very helpful and offered advice on the different fire and also introduced us to Log burning stove which we hadn’t considered. Simon visited our home to check it was suitable for what we wanted, following the visit he provided two quotes one for a gas fire the other for a stove, both very comprehensive detailing everything included in the price so we had no unexpected surprises. The agreed date was met, no delays at all the installers did a great job, very efficient, professional and tidy. Excellent value for money.

Customer
Nat
We have just order our third log burner from Fusion, having fitted one at our last property and one at our current property. There is a wide variety to choose from and Simon and the team were great with providing guidance and support in our choices, offered value for money and an efficient fitting schedule. We’ve always been happy with the results and look forward to our next one being installed! Would definitely recommend.
Contact Us
As a family run business we pride ourselves on customer service, we always want to hear from you. If you want to get in touch. Use the contact form to the right, give us a call 0121 743 8540 or drop in and see us in store!
Monday – Friday: 9.30am-4pm, Saturday: 10am-3pm, Sunday: Closed
Head Office Address: 59 Hobs Moat Road, Solihull, West Midlands B92 8JJ
Email: enquiries@fusion-heating.co.uk
Tel: 0121 743 8540
